3S Tech & Talent LLC

Another notable project was completed for a client needing to create a knowledge base that would enable staff to train new employees more effectively.

 

The tools in this case included:

• CSV files,

• RedMine project management software.

 

Using these two components, along with Python, we designed a method to parse the CSV and then directly import the information into RedMine with full text indexing.

 

This process has allowed the support personnel to:

• Search the application for historical system errors;

• Resolve similar problems in a timely manner; and

• Identify common solutions for future troubleshooting.

 

The customized solution for this client was minimal in cost, as the client required neither additional software or training to implement the new application.